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Service Delivery Manager

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Service Delivery Manager (réf. 2021-18925)

SPIE Belgium helpt haar klanten enerzijds bij het ontwerp en de bouw van hun technische uitrusting en anderzijds bij de exploitatie en het onderhoud van hun installaties.


 Chaussée de Louvain, 431 C 1380 Lasne  Onbepaalde duur

WAT DOET EEN SPIE Service Delivery Manager

What does a Service Delivery Manager do at SPIE Belgium ICS?

 Our teams support and facilitate the digital transformation of our corporate and enterprise customers all over Belgium. SPIE Belgium ICS designs, operates, and integrates tailored ICT solutions in the areas of Workspace, IT Security, Datacenter & Cloud, Printing & Document Management and IP Connectivity.

 As a Service Delivery Manager, you will be responsible for delivering high quality SPIE Belgium ICS services to our customers. You will lead operational teams, manage the service level agreements, work on continuous improvement of the services, foster trust and build as well as maintain strong relationships with our customers.

In which areas will you outperform?

  1. You will be the first point of contact for our customers and you will ensure the follow-up of our services we deliver to them.
  2. You will ensure the quality of the services provided to our clients, in accordance with the agreed service levels and the other contractual agreements and you measure and report on the relevant KPI’s.
  3. You will work closely with our Technical Support Centre, Engineering teams and our Commercial organisation, in order to deliver and improve our services to our customers, and to detect and follow up on new opportunities.
  4. You combine a proactive mindset with business insight to deliver operational excellence and delight our customers.
  5. You are a leader who can inspire, organise and motivate our operational teams to excel


What makes you so SPIE?

You have a real commercial and entrepreneurial spirit. Motivated by challenges and the achievement of your objectives, you alleviate your customers issues while demonstrating empathy and active listening skills. This is your secret to achieve exceptional results and impress our customers. These qualities are of course in addition to all your operational and communication skills, which is the essence of your job. 

  • You have a Master's degree and minimum 5 years’ experience in a similar position within an IT company.
  • You are trilingual in French, English and Dutch.
    You have experience in IT Service Management processes and you have the ITIL Foundation certification
  • You act as a leader and you have strong people management skills
  • You are an excellent communicator and negotiator
  • You are highly organised, methodical and passionate about continuous improvement.
  • You are innovative, dynamic and stress-resistant.
  • You are analytical and solutions-oriented for the customer


Why choose SPIE?

You are choosing a sustainable future, an exciting career full of challenging assignments and projects, and opportunities for development in a family-like atmosphere with an employer who has already been certified "Top Employer" 14 times. SPIE is part of a strong European group that is building a better world of smart cities and efficient buildings, energies and industries.  

But that's not all. You can count on:

  • permanent contract.
  • competitive monthly salary with extra-legal benefits (company car, group and hospitalisation insurance, etc.).
  • 1800 colleagues who listen to you, help you and enjoy talking to you.
  • A 'good morning' every day
  • An integration process that will quickly put you at ease.
  • A job where you will be able to develop your talents on a daily basis and a springboard to a sustainable career.
    A job where you can develop your expertise and skills through a wide range of training courses and certifications
  • Special attention to your work-life balance
  • The opportunity to contribute to exciting projects in your region that you can be proud of!
  • Make the difference and feel useful thanks to all the social projects we support


SPIE is committed to promoting diversity and wants to guarantee equal opportunities, equal treatment and equal access to our selection procedures. We encourage all people to apply for its job offers regardless of their origin, skin colour, gender, age, sexual orientation, philosophical conviction or disability.


Gelieve er rekening mee te houden dat geen enkele kandidatuur van een extern consultancy bureau zal worden aanvaard als het bureau niet uitdrukkelijk door SPIE Belgium voor deze opdracht is gemandateerd.