• Increase capacity and decrease cycle time needed to deliver and maintain Telecommunications services to agency clients
• Device Preparation (Phones and Media packs)
• Supervises, trains staff, and oversees the IP Telephony area in the absence of the supervisor of the IP Telephony system
• Provides technical assistance to telephone systems personnel and personnel of various departments regarding telecommunications components.
• Recommends and assesses specifications for new IP telephony technology for the San Antonio Water System (SAWS).
• Designs, administers, and analyzes IP telephony systems, Cisco Call Manager, Cisco Unity Unified Communications System, Cisco Conference Connection, Cisco Voice Gateways, Cisco IP Contact Center, Cisco IP Interactive Voice Response (IP-IVR), Computer Telephony Integration (CTI), IP Voice Recording Systems and Voice over IP (VOIP) Protocols.
• Analyzes and provides Call Detail Records (CDR) call logs depending on department requirements.
• Reviews requests from various departments determining the best-suited infrastructure. Schedules installations and relocations of telephone services.
• Designs, documents procedure for business continuity and/or recovery alternatives in the event of failure; works with vendor representatives to resolve known problems; and integrates and troubleshoots integration of multiple platforms.
• Administers and monitors IP telephony systems for performance.
• Designs, administers, and analyzes IP telephony systems corporate dial plans and traffic routes for voice network structure, in order to optimize the organization's effectiveness and to provide quality telecommunication service.
• Supervise Post-deployment support
• Supervise Decommission of old telephony devices system
• Supervise Packaging & Reporting
• Perform assessment, installation, testing, and repair of the SOM Cisco IPT solution as needed to facilitate customer satisfaction with DTMB as their service provider.
• Telephony Services IPT team member and be responsible for the timely delivery of all scheduled projects and trouble resolution to open tickets as assigned.

Experience with Training towards and/or Certification: CCNP Voice and CCNA Voice
Experience with Cisco Unified Communication Manager (CUCM)
Experience with Cisco Unified Attendant Console
Knowledge and experience with Cisco Unity Connection (CUC)
Responsibilities Cisco Unity Express (CUE)
Worked on Standard Telephony Technologies such as PRI, POTS, DID, FXS/FXO, Fax
Knowledge and experience with Avaya PBX
InformaCast Paging
Strong Communication skills, demonstrated ability to work under pressure

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